Refund policy

We understand that plans can change. To ensure we can accommodate all our guests, the following cancellation terms apply:

Standard Tours & Activities
Cancellations made 48 hours before the scheduled start time will receive a full refund.
Cancellations made within 48 hours of the start time are non-refundable.

Special Events
For products designated as "Special Events," the cancellation deadline is 5 days (120 hours) in advance.
Please check the specific product page under the "Event Type" label to see if your booking falls under this category.

Late Reservations
When a reservation is made between 24 hours prior to the tour date, there will be no refund.

Refund Processing
Refunds will be addressed accordingly. Please note that some fees might be charged. We recommend checking with your bank for any applicable processing or transaction fees.

Before You Cancel — Consider Rescheduling
Before canceling your reservation, we kindly ask you to consider rescheduling your tour or event instead. In many cases, we can move your booking to a new date with no penalty, subject to availability. Rescheduling allows you to keep your full payment and enjoy the experience at a time that works better for you. Simply contact us at hola@pachoamexico.com and we will do our best to find a new date that suits your needs.

We know inconveniences happen. If you need to cancel, please contact us as soon as possible so we can assist you.